Why Choose Us?

Why Choose Us?

All of our competitors wish they could be Parcerly. They can dream, but they will never be able to match our level of service and our commitment to customers. That’s because they still cling to the same way of doing things that everybody else does. Our approach is unique and it’s the key to our success.

Our customers appear to agree. Our customer satisfaction ratings have never been higher. Other companies might be content with that, but not us. We continue to look for ways to service our clients and make them even happier. Processes and procedures are always being monitored and analyzed for ways to improve them and increase efficiency.

We are in partnership with our customers. Our successes are connected. If we do not succeed in giving them what they need, then their own business suffers in turn. It is imperative that we do well for our sake and theirs. Here are just a few of the ways we try to ensure that success:

  • Everything is measured against its impact on our customers, both positive and negative. If there is not an overwhelming positive effect, it is eliminated or the idea is abandoned.
  • We thoroughly vet all new hires and prior to being offered a position they are put through a comprehensive application and interview process.
  • We foster mutually beneficial relationships particularly with our carriers.
  • Flexibility is the key and we try to give our customers lots of room to grow. We can adjust almost every process or service to make sure they get the most out of their services.
  • We pass every discount we get from our carriers on to our customers so they know they are getting the very best rates.

Customer support

You may have heard us mention our awesome customer service representatives. These individuals are highly trained and we select them for their inherent desire to please and make customers happy. They are there to support you whenever you require assistance. Your satisfaction is their top priority. We practice customer service at every level and in every department in our company. It’s a serious business. We treat every customer with the same degree of attention regardless of whether they spend a dollar or tens of thousands of dollars. Each customer is important and respected within our company. You will find our customer service reps easy to deal with and attentive to your needs.
Our company publishes a newsletter periodically that deals with industry news and other interesting information you may be curious to know. If you want to stay on top of the latest information out there, subscribe to our newsletter and have it delivered right to your inbox.
Hours of Operation:
Phone:
Monday - Friday 9:00 AM to 5:00 PM (PST)
(800) 530-1049
Please let us know if you would like any additional information on any of our services.