Technology and Advancements

Technology and Advancements

Month after month, year after year, Parcerly ranks ahead of our competitors. In the 3rd party shipping industry, no one beats us. We have great pride in our dedicated team who work hard every day to get the job not only done, but done spectacularly. We credit them for making us number 1 time and time again.

Innovation and forward progress are at the top of our hit list and we also apply these principles to our internal processes.

The primary focus is on providing quality services at affordable pricing so all customers can benefit. Just because it’s affordable, don’t make the mistake of thinking we skimp on service. Quite the contrary. The service we provide is top-notch and aimed at complete satisfaction.

Our service plans start at very low monthly rates and can be added on to as needed. We are able to offer such great services at these low prices because we aggressively negotiate with our vendors and carriers to get the best rates we possibly can and then we pass those savings on to our clients.

Our management teams uses feedback from both customers and employees to gauge our performance and identify areas that may need some tweaking. The information we obtain also helps us to develop new products and services.

Speaking of our employees, they share a place of equal position with our customers. We value the work they do, the insights they provide, and the dedication they display every day. We recognize the value of a good employee and we work hard to keep them and make them happy. Here are a few of the things we do for them:

  • Create a safe workplace free from stress and harassment in any form
  • Take advantage of developing technologies which make their jobs easier and more efficient
  • Work hard to develop solutions to internal issues always keeping in mind the overall effect on the employees
  • Solicit feedback to see how we are doing and what else we can do to improve their work life
  • All employees receive ongoing training and supportive coaching from the management team
  • Implement and actively utilize the 5S Methodology. 5S is a workplace organization method developed by Japan
  • Create and foster relationships between customers, employees, and vendors that are mutually beneficial and productive
  • Participate in programs that recognize employee contributions and reward outstanding performance

Customer support

You may have heard us mention our awesome customer service representatives. These individuals are highly trained and we select them for their inherent desire to please and make customers happy. They are there to support you whenever you require assistance. Your satisfaction is their top priority. We practice customer service at every level and in every department in our company. It’s a serious business. We treat every customer with the same degree of attention regardless of whether they spend a dollar or tens of thousands of dollars. Each customer is important and respected within our company. You will find our customer service reps easy to deal with and attentive to your needs.
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Hours of Operation:
Phone:
Monday - Friday 9:00 AM to 5:00 PM (PST)
(800) 530-1049
Please let us know if you would like any additional information on any of our services.