Security Measures and Privacy Protocols

Security Measures and Privacy Protocols

Delegating tasks can be hard enough for some company owners. It’s even more difficult when you outsource those tasks. You need to feel confident that the company you choose to handle these items for you will do it to your specifications and meet your high expectations. It can sometimes be a leap of faith to give up the hands-on control to someone else.

Parcerly has been changing the mind of business owners for years. Those who had reservations about handing over their logistics operations to an outsider are now asking themselves “why didn’t I do this earlier!” Our dedication to customer satisfaction and our commitment to provide services with quality and dependability while still remaining cost-effective has paid off for us. Our customer base keeps growing and our customers stay with us for years.

We have the experience and resources to handle your logistics operations as well as or better than your own staff. It’s all we’ve done since our inception. Hundreds of businesses all over the world have learned that they can trust us to get the job done and get it done right.

DEDICATED MAILBOXES

Our agents are well-trained and we value them for their commitment and dedication to our core values. Our customers can relax knowing that their shipments are being handled by staff that put customer needs first and foremost.

They visually inspect each delivery and report any concerning issues to the customer immediately. They will photograph your deliveries upon receipt and immediately notify you of the delivery and the availability of photos for your review.

Our turnaround time is 48 hours from the time our agents receive your items. After inspection and photos, they will process your return for forwarding right away based on your instructions. If you do not have your preferences preset, then they will wait until they hear from you before proceeding. The customer response time in that case will significantly affect that processing time. This is why we recommend setting up those Advanced Protocols so we are able to hold to that 48 hr goal time.

Every employee goes through an extensive vetting process including a comprehensive background check. Client confidentiality and protection of their personal data and assets is a main priority of our company. We do not share any personal or private information with any 3rd party unless it’s demanded under Court order.

SCANNING

If scanning of customer private documents is required, we take every precaution available to us to protect both the documents and the information contained within. Our scanning and content photographing are all performed in area that can only be accessed by limited personnel.

As soon as items are scanned and photographed, the items are returned to their original packaging and placed back in the pending area which is also monitored and secure. The images are sent to the customer account so they can be viewed. Every electronic communication we send and receive is protected by multiple layers of security to prevent unauthorized access.

RECEIVING AND INVENTORY

Every member of our staff receives ongoing training and coaching in their respective fields.

Our agents received training in proper storing and handling, hazardous material protocols, equipment inspections, proactive methods to minimize asset loss, and confidentiality and privacy protocols. We believe that by identifying potential problems, we will be better equipped to act faster and minimize the impact on our customers and their business.

RECYCLING AND SHREDDING

You have probably heard a lot about our recycling efforts and our commitment to doing our part to improve our environment. We are involved in several programs to help eliminate waste and recycle the waste we do produce. Our processes are constantly evaluated for potential areas that have room for improvement. Such improvements may include a changeover to paperless operations, removal of duplicate processes, and opportunities to use recycled materials.

EMPLOYEES

Our employees are the cornerstone of our business. They are the heartbeat of the company and our first line of communication with our customers. Our staff has their hand on the pulse of our customers and they are a great resource that we make good use of to find out what is going on in various industries and what our customers are saying about what services they would like to see available to them that would make their lives easier. Our team is highly motivated and completely dedicated to our message and our values. They make us who we are – and we are the best.

Our employees tend to stay with us for long periods. Our employee retention rates are some of the highest among employers. Part of this is because our staff understands the value we place in them; we make no secret of it. They enjoy generous salaries, PTO, and medical benefits as well as 401k plans. Our work schedules are flexible and are geared to a well-balanced home/work life.

Our staff is the best and it shows! Our customers agree. Come find out for yourself why we pride ourselves in our customer service.

Customer support

You may have heard us mention our awesome customer service representatives. These individuals are highly trained and we select them for their inherent desire to please and make customers happy. They are there to support you whenever you require assistance. Your satisfaction is their top priority. We practice customer service at every level and in every department in our company. It’s a serious business. We treat every customer with the same degree of attention regardless of whether they spend a dollar or tens of thousands of dollars. Each customer is important and respected within our company. You will find our customer service reps easy to deal with and attentive to your needs.
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Hours of Operation:
Phone:
Monday - Friday 9:00 AM to 5:00 PM (PST)
(800) 530-1049
Please let us know if you would like any additional information on any of our services.