FAQs for Mail Forwarding

FAQs for Mail Forwarding

Yes, our company is registered as a Commercial Mail Receiving Agent (CMRA).

Visit our website, Parcerly.com , and create a new account. For anyone choosing the Mail Forwarding Plan, a USPS Form 1583 must be completed and submitted. A copy of this form can be found here or you can pick one up at any post office.

USPS Form 1583 is a standard form and simple to complete. Just in case you have any questions, we actually provide you with a step-by-step instruction list to make it even easier.

Yes, you can set your preferences under your online account to show our agents that your mail should be forwarded automatically. You may leave instructions for any special circumstances and set all your preferences for carrier and shipping method as well to save time in the future.

We do not prohibit shipment of any items, however, carriers and law enforcement agencies do have lists of restricted items. Customers should refer to those lists if they have any concerns about their items. The customer is responsible to ensure that what they are having shipped to them falls within those guidelines.

Use the address we provide you just as you would any other address. Publish it to your contacts, use it for online shopping, or have your subscriptions sent there. It's up to you how to use it. You can use it for strictly one purpose or for all your shipping and mail needs.

Names that are spelled incorrectly do not typically cause issues. It is the address that should be accurate so missing deliveries or errors in deliveries do not occur.

Yes, our staff is available during our regular business hours and can be reached in a variety of ways: fax, email, phone, and online chat.

When you set up your account online you will have a username and password assigned. These will allow you to gain access to everything associated with your account. You can view deliveries, items in transit, pay your bill, add money to your account, see your past history, and set or change your preferences. You can also report issues and contact customer service through the portal.

All cancellations of services can be done through the customer portal. If you are canceling due to service issues, we ask that you reach out to us before canceling to give us an opportunity to correct the issue and retain your business. Sometimes, customers no longer require a particular service and just need to stop the subscription. Please note that if this is the case, you can always restart your service if you find that you need to do so.

The address is yours to use as you see fit (within the law). If you would like to let friends or relatives use it, then you can certainly do so. Please be aware that at any time we may require the additional user/s to complete the USPS 1583 form. Please check the volume limits on your plan prior to allowing other people to use the account. The addition of more people may cause you to exceed your monthly limit and result in additional charges. You can simply increase your limit on your current plan if you think it would be exceeded by the additional recipients.

Use the address you were provided for your correspondence and package deliveries. Give it out to your contacts, vendors and friends. Use it as your “ship to” address on any deliveries you have coming in. We will receive your package, photograph the package and send the images to your account, and then process and ship the package out to you at your desired location.

No, we do not open the packages and mail we receive. Customers may request on occasion that we open an item for them to inspect or verify contents. In that event, the package is taken to our restricted access area, opened, photographed (including contents), and repackaged in the original receptacle and returned to our pending area to await customer instructions. Customers will receive photos of the contents in their secure account.

Our goal is to re-ship items within 48 hours after we receive them. If we do not have a customer’s instructions already on file, that can delay the forwarding. Also, the amount of time it takes to get from our location to yours will depend on distance, the carrier selected, and the shipping method used to forward that item.

We only use the best imaging equipment and we utilize the highest resolution scan settings for customer documents. Scans sent to you are the clearest possible images available and you should have no problem viewing them.

We do not handle junk mail. If we receive any junk mail addressed to customers, it is discarded and we do not count towards their monthly volume.

No, our processes do not allow customer pick-ups at this time.

Customer support

You may have heard us mention our awesome customer service representatives. These individuals are highly trained and we select them for their inherent desire to please and make customers happy. They are there to support you whenever you require assistance. Your satisfaction is their top priority. We practice customer service at every level and in every department in our company. It’s a serious business. We treat every customer with the same degree of attention regardless of whether they spend a dollar or tens of thousands of dollars. Each customer is important and respected within our company. You will find our customer service reps easy to deal with and attentive to your needs.
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Hours of Operation:
Monday - Friday 9:00 AM to 5:00 PM (PST)
(800) 530-1049
Please let us know if you would like any additional information on any of our services.