Description of Services

Description of Services

Quality Control

Parcerly leaves nothing to chance. We use technology and a good old-fashioned, hands on approach to maintain quality control levels. Our operations staff is charged with meeting our high standard controls in the areas of operations, performance and inventory management. All electronic data is verified by staff through visual inspections, physical inventory counts and double-checks of every piece of information we receive through automated means.

Order Fulfillment

Order fulfillment has evolved in something that is almost unrecognizable from its original inception. Even the concept of e-commerce wasn’t a reality until just a few short years ago. Today, we can’t imagine a world without online shopping.

Parcerly is ready for the challenges and expectations from online consumers. Speed, low prices, and accurate order fulfillment are just a few of the things today’s online shopper expects. It’s become the standard. We not only strive to achieve all those goals, but we also assist your own company with achieving those same goals for your own customers.

We will handle everything from inventory management to picking, packing and shipping. Remember, we can also process your customer returns and issue credits.

Amazon Fulfillment

Fulfillment by Amazon (FBA) is a really great way to increase your business through Amazon’s platform. Your company will get unprecedented exposure that you just couldn’t reach on your own. Amazon handles the grunt work but participating vendors are required to comply with some complex rules. It can be a great opportunity, but it can also be a little daunting. Another option for you is to participate with FBA, but let Parcerly act as your middle man. We are very familiar with FBA and are already in compliance with their regulations and we are already approved as an FBA facility. We would handle filling your orders for you that come in via Amazon. This is the best of both worlds. You are affiliated with FBA but won’t need to make any costly changes to qualify because we have already done that for you.

Customer Services

Parcerly is all about the customer. Every action and decision we make is weighed against its impact on our customers. We try to make everything as easy as possible. Customers enjoy 24 hr access to their account information, instant communication options, incredible pricing and impeccable service. We offer the opportunity to customize our plans to meet their needs, inclusion of KPI factors and corresponding reports, package consolidation, assembly services and custom labels, and the list goes on and on.

We challenge any other company to put their customer service up against our own. If there is something you don’t see on our services menu – call us! We will make every effort to provide you with the services you need while staying within your budget.

Consultations

There are so many aspects to running a business. Some are pleasant and some are not. Not all business owners are experienced with every one of these aspects and would benefit from expert advice to help them make some of their biggest decisions.

We have a staff of consultants available to assist business owners with major decision-making events such as negotiating real estate purchases and leases and freight negotiations. We also have consultants who are well-versed in floor plan layouts and workflows processes and can help you maximize your office and operations space.

Customer support

You may have heard us mention our awesome customer service representatives. These individuals are highly trained and we select them for their inherent desire to please and make customers happy. They are there to support you whenever you require assistance. Your satisfaction is their top priority. We practice customer service at every level and in every department in our company. It’s a serious business. We treat every customer with the same degree of attention regardless of whether they spend a dollar or tens of thousands of dollars. Each customer is important and respected within our company. You will find our customer service reps easy to deal with and attentive to your needs.
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Hours of Operation:
Phone:
Monday - Friday 9:00 AM to 5:00 PM (PST)
(800) 530-1049
Please let us know if you would like any additional information on any of our services.