Parcerly, we don’t make promises lightly. Our customers have come to count on us for our integrity and reliability. We have been around longer than most of our competitors and we aren’t going anywhere anytime soon.
Our managers and operational staff have the expertise, knowledge, ambition, and resources required to succeed. No one does what we do better than we do it ourselves. It’s our path that the other companies are following. We have an unwavering commitment to our customers.
Our team takes a proactive approach when it comes to solving even the most daunting of logistics issues. One of these approaches, Advanced Protocols, is designed to save both time and money while maximizing available resources. These solutions have resulted in reductions of asset loss, increased revenue and profitability and sky high customer service ratings.
Parcerly is also proactive when it comes to inventory management. Even though we employ the most advanced and savvy technology and equipment, we verify all the results, data and reporting with hands on visual inspections and checks. Our systems also keep our customers updated in regards to schedules and deliveries. They have all the information that they need at their fingertips.
While it’s sensible to understand we are in business to be profitable and succeed, our customers’ needs and success always comes first. This philosophy has worked for us from the beginning and we have no plans to change our methods.
We have an order fulfillment accuracy rate that is near-perfect. Our processing time and efficiency continue to meet or exceed our goal at every turn.
Our employees and customers are encouraged to provide us with feedback at any time. We take their input and opinions seriously and in many cases, new services or changes in policies have come about as a direct result of some of those feedbacks.
We want to make the entire experience you have with us one of complete satisfaction. If you have a problem or issue, we urge you to contact us right away so that we can rectify the issue to your satisfaction.
PROCESSES AND NOTIFICATIONS
At Parcerly, we do not play favorites. We treat every customer the same. In our eyes, it doesn’t matter if you spend $100 a year or thousands. Each customer subscribing to our services is equally important.
We have a global client base so it is important that all of our customers have options available when it comes to contacting us. They can call, email, online chat, or fax us at their convenience. If they contact our staff after hours, their communications will be responded to in the order that they were received.
ALLOCATIONS AND ADVANCED PROTOCOLS
Have you heard us mention “Advanced Protocols”? We know it appears we keep bringing up the concept, but we can’t stress enough how important it is for clients to take advantage of this resource. These contingency plans save so much time and money. You only need to invest a few minutes in identifying potential scenarios and laying out your action plans for implementation should they occur. Those few minutes can save you big headaches, big losses, and big problems.
If you are unsure what you should set up protocols for, we will be happy to assist you. We can identify scenarios that may apply to your business and then help you develop your action plans.
We actually use Advanced Protocols in-house for many situations including power outages and downed communications.
Even though we have the lowest shipping rates in the industry, we still can help customers save even more money. If you have multiple packages or deliveries coming into us for forwarding, we can wait until all items have been received and then consolidate them into one shipment. So instead of paying for multiple forwarded items, you only pay for one.
TRANSPORTATION MANAGEMENT SYSTEMS
TMS is the lifeline of our business. It keeps us in touch with carriers and customers and allows us to make modifications to the pick-up and delivery schedules with relative ease. It makes our jobs easier and it allows us to be efficient and helps us make good on our promises to our customers to accomplish everything they require from us and keep them in the loop at all times.